Right of withdrawal
Sales of products via the Internet are governed by Law Decree n . 185 of 22/05/1999, which regulates the field of distance , that is done outside of business premises.
This legislation establishes the right of withdrawal , or the ability for the consumer to return the product purchased and to obtain reimbursement of expenses incurred.
This right is reserved only to natural persons (consumers) , so it can not be exercised by legal persons and natural persons acting for purposes relating to their professional activity.
To exercise the right of withdrawal must be sent within 7 working days from receipt of goods , a communication in which it is his intention to recedere.e only costs are those required for shipment of the product.
The right of withdrawal is lost if the product is not returned intact , ie:
• absence of the original
• integral elements of the product (accessories , cables, instruction manuals, etc. )
• Damage to the product for reasons other than transportation .
Procedure for exercising the right of withdrawal.
To enjoy the right of withdrawal , it is important to carefully follow the following procedures:
1 . Send Eco – Canarias within 10 working days from receipt of the goods by registered letter with acknowledgment of receipt , a letter containing:
– The reasons for your request and indicate clearly the defects of the product
– The references of the order
– Your bank details which will my credit
– A copy of your identity document
2 . Anticipate communication via e-mail by connecting to the CONTACT section : in this way we agevolerai the management of your withdrawal.
3 . Send , using a courier of your choice , the product carefully packed in the original packaging and complete with all accessories , instruction manuals and all that originally contained the following address:
Insure against theft and damage during transport ship and bear the resulting costs. If the product delivered was not insured for the value indicated on the invoice, in case of damage or loss during transport , Eco- Canarias reserves the right to charge for any damages incurred by holding them amounts to be repaid .
Eco- Canarias will, by bank transfer, the refund on the cost of goods shipped and the initial shipping charges , within 14 working days following the delivery of the goods on your part , but not before receipt of the goods.
NOTE since the lack of conformity is difficult to assess , each request will be handled individually. Upon receipt of the merchandise and request email , you will be contacted directly by our staff who will assess the alleged defect and, where found to exist , to send the goods to the manufacturer .
Av Espana Local 8 B 1
38660 Adeje sc de Tenerife (EE)
Tel: 0039 922717550 – 0039 642759336
Tel: 0039 642606337 – 0039 722363905
Information : firstname.lastname@example.org